Finishing Touches & A Fully Comprehensive Service
Our customers are often surprised by just how comprehensive our standard service is, and we are frequently asked why we provide these ‘finishing touches’ when most other installers do not. The answer is simple: convenience, accountability and expertise.
Most installers will provide a spray-finished product and install it – job done. That’s perfectly fine, and there is absolutely nothing wrong with that approach.
However, many people feel that the spray finish looks too sterile and too modern; devoid of the traditional feel that hand-painted brush strokes bring to a window or door. Many others feel that having to tolerate cracked or crumbling plasterwork / pointing after an installation is unacceptable, and that tradespeople should repair whatever damage they cause – even if said damage is an unavoidable part of the works being performed.
These discerning individuals will typically be required to hire a separate 3rd Party to provide these ‘finishing touches’, which we feel is an unnecessary hassle.
So that our customers can spend less time worrying about organizing tradespeople, and more time enjoying their new windows / doors, we provide a full finish as standard every time – giving our customers exactly what they want, with no extra headaches.
Involving multiple different tradespeople in the supply and finishing of the same product(s) can make it difficult to determine accountability in the unfortunate event that something goes wrong.
Imagine the scenario:
You’ve recently had brand new windows installed by Company A. The windows look fine, but they’re a bit dusty from the installation. However, Company A doesn’t provide a full clean as part of their standard service; they have no need to as they are now finished with the installation, and will not performing any ‘finishing touches’. So you then hire a 3rd Party, Company B, to come along and hand-paint the windows and tidy some of the damaged plaster. Whilst Company B is cleaning the windows in preparation, you notice that the glass on your new window is scratched. Company B insists that the glass was already scratched when they arrived, whilst Company A insists that Company B scratched the glass when cleaning the windows with a dirty cloth: Who is accountable?
We aim to avoid issues such as this by performing every aspect of the full installation, from start to finish. It is our intention that you will not need to hire a 3rd Party for any area of work that we have been involved in. This way, if a problem does arise, your course of action is clear: you contact us directly, and we will resolve the issue.
Providing some of these ‘finishing touches’ is more difficult than you might necessarily assume, and they require experience and expertise that the average tradesperson might not have.
As an example, the task of hand-painting sash windows is fraught with potential pitfalls.
If not careful, it is easily possible to paint the window shut by allowing paint to drip into the channels located to either side of the sash box. This paint will then dry, partially attached to both the individual sash and the box frame, thereby ‘gluing’ the two parts together, preventing free movement. This can often be mistaken for a mechanical fault with the product, leading to the installer being called to investigate the issue. To make matters worse, it is a very real possibility that you could be stung with a call-out charge to account for the installer’s time, if it is determined that the fault was caused by the actions of a 3rd Party.
This issue can be further compounded by the fact that oftentimes the 3rd Party painter will use an incorrect paint type, which is not appropriate for use on the timber or paint used in the manufacturing process.
Use of gloss paint, for example, can damage the water-based paint layers that most factories will provide, negating any life-enhancing benefits, and potentially invalidating the product warranty.